AFTERCARE AND WARRANTY

Performance Doorset Solutions offer high quality products and a comprehensive and extensive range of warranties. To ensure these warranties are maintained for the duration of the guarantee period it is essential that good housekeeping and basic maintenance procedures are carried out in line with our published recommendations.

smile30 year warranty against rot and fungal attack on all external joinery components.

smile10 Year warranty on all factory finished windows and doorsets against manufacturing defects, unless otherwise stated.

sealed-units10 Year Warranty on factory glazed door and window units

opeque*Opaque pre finished doors and joinery are guaranteed for a period of 10 years against flaking, blistering, cracking or erosion.

translucent*Translucent pre finished doors and joinery are guaranteed for a period of 5 years against flaking, blistering, cracking or erosion.

fittings5 Year Warranty on all furniture, locks and other factory fitted ironmongery on our doors and windows against manufacturing defects.

sealed-units*2 Year Limited Coatings Warranty on all factory finished oak joinery products.


*When maintained in accordance with care and protection guidelines. It does not guarantee against natural resin production, movement or extraction staining around knots.


SITE CARE AND STORAGE OF FACTORY FINISHED JOINERY

Joinery protected by PDS factory finishing systems is water repellent, sufficiently flexible to expand and contract with the natural movement of timber, and micro porous, to allow the natural transfer of moisture vapour between the Joinery and atmosphere.

Whilst protecting factory finished components from mechanical damage is well recognised, it is also important to ensure that basic precautions are taken to prevent excessive changes in the moisture content of the timber. These can cause swelling or shrinking of components, and blistering or localised failure of the surface coating.

Recommended Good Practice

  • Remove any airtight packaging, prior to storage, to allow free ventilation of the joinery.
  • Store joinery off the ground on suitable bearers.
  • Cover to avoid dust and other contaminants. Nonpermeable sheeting, such as polythene, should be avoided, unless left sufficiently free to allow good ventilation.
  • Storage areas should be well ventilated and not subject to extremes of temperature.
  • Avoid unsuitable storage such as Metal box containers & areas open to the elements. These may be subject to condensation and very high temperatures in direct sunlight. Water can also collect in protective wrapping leading to saturation of some components.
  • A building, which has been renovated using processes such as concreting, plastering, rendering, etc., will have a very high humidity level until dried and ventilated. If joinery is installed prior to completion of wet processes, the high residual humidity will force moisture to penetrate the joinery from the inner face, increasing the moisture content of the timber. Gentle internal heating and good ventilation of the building will greatly reduce the problem.
  • Plaster and other building materials can also cause contact damage to protective coatings. If contamination occurs then remove as soon as possible with a solution of detergent and rinse with clean water.
  • Ensure that any on site assembly of modifications are fully protected. This particularly applies to cill joints, glazing beads and glazing systems.

CARE AND PROTECTION BY USER

With proper care and attention, factory finished door sets, windows and conservatories will give extended life between redecoration cycles. To achieve this performance, the following should be observed:

  • At least once per year all coatings should be washed with mild detergent and water to remove any surface pollution.
  • All hinge mechanisms and handles should be checked at least biannually for ease of operation and lubricated with light oil suitable for the purpose, as required.
  • Weather seals should be cleaned at least once per year to remove any dust or grime in accordance with the manufacturer's instructions.
  • Ventilators should be cleaned at least once per year to remove any dirt or grime in accordance with the manufacturer's instructions.
  • First and subsequent re-decoration All areas to be recoated should be washed down with a mild detergent solution & rinsed with clean water to remove dust, insects and other contaminants, which can form a base or algae and fungi growth.

First and subsequent re-decoration

All areas to be recoated should be washed down with a mild detergent solution & rinsed with clean water to remove dust, insects and other contaminants, which can form a base or algae and fungi growth.

Where the coating system is intact but requires a cosmetic coat, the following procedure should be followed

  • Using a good quality Synthetic brush, designed for use with acrylic paints, apply one or two coats of Aquatop 2600 in the appropriate shade, colour & gloss level. Allow to dry for four hours between coats.

Where minor flaking affects small areas of the topcoat surface but the timber substrate is not exposed, the following procedure should be followed

  • Abrade the damaged area with a fine grade abrasive paper to remove all unsound coating and feather out.
  • Clean down and wash the abraded area to remove dust, and allow to thoroughly dry. Using a good quality synthetic brush, designed for use with acrylic paints, apply a coat of Aquatop 2600 in the appropriate shade, colour & gloss level to the damaged area. Allow 10 dry for four hours & then apply a second coat.
  • If the damaged area is Widespread, it is recommended that the whole frame is Lightly abraded and repaired as described above with the second coat applied to the complete frame.
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